About Us
About Miracle Assistant
Founded in 2001, Miracle Assistant is a unique Virtual Service Company with a wealth of experience. Miracle Assistant has a unique and highly effective way of working with our clients. Most virtual assistants work alone in their home office, but at Miracle Assistant we’re taking the industry to a whole new level. Headquartered just outside of Los Angeles, CA, we employ a team of highly skilled, expertly trained assistants. We also enlist the services of an extended specialized support staff to ensure we can accommodate small to large business accounts accordingly. Even with our team of people behind us, we pride ourselves in the ability to create personal and trusting one-on-one relationships with our clients tailored to fit your needs and lifestyle. Our team’s superior service and fast turnaround times are ideally suited to the pressures and deadlines inherent in today’s business world. You won’t waste your time and energy educating us. We are experts in quickly ascertaining your needs and developing the best solutions to get the job done. Smart, resourceful, compassionate and caring ... the Miracle Assistant team is so experienced we often know what you need, even before you do! Our clientele spans a variety of industries and includes Executives, CEO’s, Presidents, and VIPs in film, high-tech and a variety of other industries. Our VA’s are top-notch and expertly interact daily with high-profile companies like CAA, Warner Bros., Fox, Pixar, Disney, CBS, NBC, HBO, eBay, MTV, DreamWorks, LeapFrog, Toyota, EA Games, Nokia, Saatchi & Saatchi, LucasArts, Rebel Waltz, Microsoft, Paramount Pictures, Sony, Pepsi, Galpin and many more.
Miracle Assistant Team
Business Management and Operations
Stacey Normandy, Founder, brings 20 years (View Stacey's LinkedIn profile) of corporate management experience to Miracle Assistant. Stacey has served as the Executive Assistant for some of the most influential senior executives and companies in the entertainment industry. As Administrative Assistant to the Executive Vice President of Sony Pictures Entertainment, Theatrical Post Production Department, Stacey assisted her key executive in all postproduction activities for Columbia, TriStar and other independent production companies’ theatrical releases. At The Walt Disney Company, Stacey served as Administrative Assistant to the Executive Vice President, Strategic Planning and Development. In this capacity, she managed much of the day-to-day operations in the fast-paced department that handled all acquisitions, licensing deals and business development for the company. At New World Entertainment, a theatrical and television distribution company, Stacey served as Executive Assistant to the Chairman and Chief Executive Officer of the company. In 1989, the company was successfully sold to Ron Perlman of Revlon Corporation.
Throughout her career, senior executives have relied on Stacey’s organizational skills, knowledge of business process and superlative people skills. By founding Miracle Assistant, Stacey has leveraged her broad corporate experience. She has formed a team that has been trained in the fine art of executive and office management. Part of the company culture that Stacey has established is the need for all employees to understand the company culture of the client. Judgment, discretion and personal courtesy are as important as organizational and administrative competence. All employees have been trained to appreciate that when the client chooses to work with Miracle Assistant, the Company assumes the responsibility of personally representing the client in the most professional manner, at all times.
Stacey has expanded Miracle Assistant’s capabilities to include a wide variety of day-to-day services for small and large corporations. Services include Accounts Payables, Accounts Receivables, Invoicing, Receiving Payments, Deposits, Bank Reconciliation, Payroll and Workers Compensation. Her mantra for the Company is, “Let’s do what we do best so our clients can focus on what they do best”.
View Stacey Normandy's LinkedIn profile
Operations and Bookkeeping
Mandy Grunert comes to us with a background in Field Operations Support Management. Before joining Miracle Assistant in early 2008, she worked for Masterplan, one of the leading independent service organizations in the country. During her 7 years with Masterplan, she was instrumental in developing many of the processes still used by the Field Operation Support team today. She also has experience with procedure documentation and training. Her excellent organizational skills and attention to detail are an asset to the Miracle Assistant team.
Retail Management
Deanna Davis brings over 13 years of retail experience to the Miracle Assistant team. Most recently, she held the position of Store Manager for the Valencia, California Gap, Gap Kids & Gap Baby, a 1.7 million dollar store with 78 employees. Prior to that, she spent 5 years providing exceptional guest services at the Disney Stores. Deanna also spent many years working for the Robinson May Crystal Buying office which included 55 stores and generated a net worth of $4 million. Deanna is known for getting the job done quickly and utilizing her excellent customer service and communication skills. Deanna holds a Bachelors of Science degree in Fashion in Merchandising with a minor in Nutrition from California Polytechnic State University, San Luis Obispo, California.
Office Management and Bookkeeping
Jacqueline Chavarria is Miracle Assistant's go-to person for intra-office needs. Having experience running the office for a busy eye doctor, Jackie knows best when it comes to keeping our internal gears running smoothly. Whether she is optimizing our filing system, replenishing office supplies or getting the bills out on time, Jackie makes it possible for the Miracle Assistant virtual assistant team to work miracles for our clients – without having to worry about our internal needs. Jackie has great follow through when working with our clients and is a QuickBooks wizard. In addition, Jackie is our resident bilingual expert (Spanish/English) and is able to assist all of our clients with translations or related issues.
Administration and Human Resources
Sandy Howard brings to Miracle Assistant over 18 years experience in the Title and Escrow Industry. Having worked with, at times, over 20 sales representatives at once, Sandy works well under pressure and can produce projects in a quick and efficient manor. In her 18 years as a sales administrative assistant, she has planned many large events for the company and their clients including golf tournaments and holiday parties. Sandy also has a Human Resource background and handles all personnel issues for Miracle Assistant. She is known for her writing skills producing letters, newsletters and other marketing material as well as reworking website and brochure content.
Administration
Tammy Skinner has worked as an Executive Administrative Assistant for Disney in both Corporate Treasury and Disney Consumer Products. She worked with many high level executives where she quickly learned to adapt to the fast paced environment. As Office Manager for an after hours travel reservations company, Tammy handled their entire data processing department. She also was Secretary/Treasurer for a construction company where she handled their day to day administrative needs.
Administration
Sandra Winslow brings to our team a background in Marketing, Office Management, Accounting and Special Event Planning. During her 14 years in the consumer goods and entertainment industries, Sandra managed multi-million dollar budgets, led accounts-payable/receivable teams and served as marketing liaison between TV station-owners and the Executive Vice President in Television Marketing for Columbia TriStar Television Distribution. She has also been the coordinator of several conventions and managed special events and wrap parties with up to 2,000 invited guests. Sandra is well versed in working with top business executives, talent and other high-profile individuals.
Extended Miracle Assistant Team
Graphic Design
Philip Chow brings more than 11 years of experience in the graphic design field. He has created many successful advertising/graphic campaigns from start to finish. His expertise encompasses print/collateral and web/interactive. Philip studied graphic design at California State University Northridge and holds a BA Degree in Graphic Design.
Computer Consultant
Evan Leonard has been providing quality work to Miracle Assistant and its clients for a number of years. He has helped implement various network upgrades at Miracle Assistant and aided many of our clients in getting their systems running in the most efficient and up-to-date manner. With much experience in server, desktop and laptop configuration, Evan is always happy and more than qualified to assist with any computer issues, big or small.
Technology Writer/Content Developer
Karen Selsor is a veteran business writer with more than 20 years of experience in developing content for marketing, public relations and training. She's a research team leader and expert writer of press releases, case studies and white papers. Previously at Xerox Corporation, she interviewed Xerox R&D engineers and translated new product information into easy-to-understand language for sales training manuals, sales brochures, and marketing materials. Working in Washington, D.C. for ten years and in San Diego for nine years, she produced bylined and contributed articles, technical reports, case studies, press releases, software manuals, newsletters, audio scripts and video scripts. She is an aspiring novelist and the author of three books, one of which earned her first place in a nationwide fiction-writing contest.
Selsor earned her Masters' degree in applied experimental psychology from The Catholic University of America in Washington, D.C. Recent projects include:
- Byline articles and essays
- Newsletter articles for healthcare organizations and hospitals
- White papers and technical reports
- Monthly articles for a scientific publishing company
- Customer case studies, Web site content, and press releases
- Software documentation and software reviews
Business Writer
Dan McCaughin has been in Sales, Sales Management and Sales Consulting since 1979. For the past fifteen years, he has owned and operated Performance Measurement Company (PMC), a Sales Consulting and Sales Process Execution firm. Dan trains and mentors direct sales organizations to create and fulfill direct sales revenue objectives. Drawing on his nearly 30 years of Sales and Sales Process creation and execution experience, Dan has also served dozens of companies as a professional business writer (www.pmccorp.net/writingservices). He has written over 35 business plans for emerging businesses seeking first and second round financing. He has created Sales and Web content for dozens of businesses that seek to communicate their value proposition in concrete, compelling terms.
Dan graduated from the United States Naval Academy in 1974 with a B.S. in Engineering and completed his MBA at Chapman University in 1979.
The “PMC Closed-Loop, Fully Integrated Sales Process” provides revenue-responsible executives the opportunity to implement time tested, field proven, turnkey solutions that:
- Win the business in head-to-head competition
- Reduce Cost of Sales
- Reduce Sales Cycle Length
- Increase Sales Forecast predictability
- Reduce 12-month, $100,000 Sales person hiring mistakes
Real Estate
Niki Skouras has worked as an experienced professional real estate agent assisting buyers and sellers of residential property in the Los Angeles and San Fernando Valley areas since 1993. Duties include listing and selling homes, negotiating contracts, computer skills and marketing knowledge. Experience also includes leasing property, coordinating moves and all after transaction needs of any buyer, seller or lease client.
Human Resources-Washington
Maxine Voetberg is a senior level Human Resources Consultant with broad industry experience. She has worked as Vice-President, Director, and Consultant in Human Resources for Engineering, Telecommunications, Software Development, Manufacturing, Trucking, and Non-Profit Organizations.
Maxine’s work has been as a Human Resources Generalist focused on the small to medium sized company. She is knowledgeable, experienced, practical, and understands cost-effective Human Resources policies and practices.
In a fast paced, rapid growth environment where there is little time to focus on meeting legal requirements while motivating and developing employees, Maxine is the professional that can lead you through the maze. Her expertise is best described as a Generalist with a focus on employee relations, performance management, organizational planning, coaching, recruiting, or serving in an interim position.
Maxine’s professional background includes a degree in Human Resources Management, and Certification as Senior Professional Human Resources (SPHR). She has numerous training and continuing education certifications.
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